1. Introduction
This Code of Conduct outlines the standards and principles that guide Embizo’s interactions with its customers, in compliance with the regulations of the Independent Communications Authority of South Africa (ICASA). It ensures fair, honest, and respectful treatment of customers and the delivery of high-quality services.
2. Use of Official Languages
Embizo conducts business primarily in English. Key customer information and documentation are made available in other languages on request. Support is offered in a language that is accessible to the customer whenever possible.
3. Informing Customers of Their Rights
Customers are informed of their rights during service activation. A summary of customer rights is available on our website and customer documentation. Customers are informed about service terms, cancellation options, and complaint channels.
4. Range of Services and Products
Embizo provides detailed descriptions of its service offerings through brochures, digital media, and our website (www.embizo.cloud). Our services include wireless internet, VoIP, cloud services, and ICT solutions.
6. Terms and Conditions
Service contracts outline terms clearly, including installation, usage, cancellation, and payment. These terms are shared before service activation and accessible on our website.
7. Protection of the Consumer
Embizo ensures service reliability, transparent billing, and responsive customer support. We adhere to the Consumer Protection Act and ICASA regulations to ensure fair treatment.
8. Confidentiality
Embizo protects all customer data in compliance with the Protection of Personal Information Act (POPIA). Data is only accessed by authorized personnel and never shared without customer consent.
9. Billing, Credit, and Collection
Invoices are itemized and issued monthly. Customers have 30 days to dispute any charges. Credit and collections are handled fairly and with prior notice.
10. Complaints Handling
Customers can lodge complaints via email (support@embizo.cloud), phone, or through our website. We aim to acknowledge complaints within 48 hours and resolve them within 7 working days.
11. Defective Products
Customers may return faulty products within 7 working days for replacement or refund, subject to inspection and warranty terms.
12. Evaluation and Review
Embizo conducts regular reviews of customer feedback to enhance service delivery. Internal audits are done quarterly to ensure policy compliance and continuous improvement.
13. Contact Information
Customer Support
📞 Tel: 012 001 7875
📧 Email: support@embizo.cloud
🌐 Website: www.embizo.cloud
