1. Right to Clear Information
Customers have the right to receive clear, understandable information about services, pricing, terms, and conditions before agreeing to any service.
2. Right to Choose
Customers can choose the services that best meet their needs and are under no obligation to subscribe to bundled services unless clearly informed.
3. Right to Privacy and Data Protection
Customer data is protected under the Protection of Personal Information Act (POPIA). Embizo ensures all personal information is handled confidentially and securely.
4. Right to Fair Billing
Customers have the right to receive accurate, timely, and itemized bills. Overcharges can be disputed and corrected without penalty.
5. Right to Quality Service
Embizo is committed to providing reliable and consistent service. Customers have the right to expect quality service and support.
6. Right to Complain
Customers may lodge complaints and expect prompt, fair resolutions. Complaints can be submitted through phone, email, or the company website.
7. Right to Cancel Services
Customers have the right to cancel services with reasonable notice, as defined in their service agreement, without incurring unfair penalties.
8. Right to Transparency
All charges, service changes, and contract updates must be communicated in advance. Customers must be informed of their rights in simple language.
9. Right to Redress
Customers are entitled to remedies such as refunds, repairs, or replacements when services or products are faulty or misrepresented.
10. Right to Access Support
Customers have the right to contact support through multiple channels, including phone, email, and online. Embizo aims to resolve issues within 7 working days.
Contact Information
📞 Tel: 012 001 7875
📧 Email: support@embizo.cloud
🌐 Website: www.embizo.cloud
